Terms and Conditions for the Purchase and Use of Gurgoora Products and Subscriptions
Preamble
Gurgoora is a company established in the Kingdom of Saudi Arabia and registered with the competent authorities. It sells and provides systems, software, subscriptions, and digital services inside and outside the Kingdom of Saudi Arabia. Gurgoora is registered for Value Added Tax purposes, has a tax number, and is subject to the electronic invoicing requirements applicable in the Kingdom. These Terms and Conditions govern the relationship between Gurgoora and its customers when purchasing, subscribing to, or using any Gurgoora product, system, or service.
By creating an account, placing an order, completing payment, activating a subscription, or using any product, system, or service provided by Gurgoora, the customer expressly and bindingly accepts these Terms and Conditions and confirms that they have read, understood, and agreed to them without reservation, to the extent permitted by applicable mandatory laws.
Article 1: Company Information
For the purposes of these Terms, the company information is as follows:
Trade Name: Gurgoora
Country: Kingdom of Saudi Arabia
Commercial Registration: [Insert CR number]
Tax Number: [Insert tax number]
National Address: [Insert national address]
Official Email: [Insert email]
Website: [Insert website]
These details, or any updated details published on the official website, electronic invoice, or official company account, shall be the approved details for dealing with customers.
Article 2: Definitions
For the purposes of these Terms, the following words and expressions shall have the meanings assigned to them below, unless the context requires otherwise:
Gurgoora or the Company: Gurgoora, owner or operator of the systems, software, subscriptions, and digital services covered by these Terms.
Website: The website, application, platform, dashboard, or any official digital channel approved by the Company to display, sell, or activate its products or subscriptions.
Customer: Any natural or legal person who purchases, subscribes to, or uses any Gurgoora product or service, whether for personal use or on behalf of an entity they represent.
User: Any person authorized to use the product, system, or subscription by the Customer or the Company.
Products: All software, systems, applications, services, add-ons, licenses, files, tools, or technical solutions provided by Gurgoora.
Subscription: A temporary right granted to the Customer to use a product, system, or service for a specified period, according to the package, price, and published terms.
License: A limited, non-exclusive, non-transferable, and non-resellable permission granted by Gurgoora to the Customer to use the product or system under these Terms.
Approved Price: The price displayed on the Website, checkout page, or approved quotation at the time of purchase, whether tax-inclusive or tax-exclusive as shown to the Customer.
Tax: VAT or any other tax, levy, charge, or statutory burden applicable to the sale or subscription, whether inside or outside Saudi Arabia according to applicable law.
Electronic Invoice: An invoice, credit note, or debit note issued electronically by Gurgoora in accordance with the e-invoicing requirements applicable in Saudi Arabia.
Technical Support: Support services provided by the Company to assist the Customer in using the product, according to the scope, channels, and support hours determined by Gurgoora.
Customer Data: Data provided by the Customer or User to the Company or entered into the system, including account data, contact data, billing data, tax data, and operational data.
Terms: These Terms and Conditions, and any policies, appendices, instructions, or restrictions published on the Website, product page, checkout page, or dashboard.
Article 3: Scope of Application
1. These Terms apply to all purchases of products, systems, subscriptions, licenses, and services offered by Gurgoora inside or outside Saudi Arabia.
2. These Terms form an integral part of any quotation, invoice, purchase order, subscription, license, or electronic contract between Gurgoora and the Customer, unless a special written agreement signed by both parties expressly provides otherwise.
3. In case of conflict between these Terms and any marketing advertisement, message, or informal conversation, these Terms and the data published on the product page, invoice, or approved contract shall prevail.
4. These Terms do not affect any mandatory rights granted to the Customer under applicable law and shall not be interpreted as a waiver of rights that cannot legally be waived.
5. If the Customer resides outside Saudi Arabia or uses Gurgoora products outside Saudi Arabia, the Customer is responsible for ensuring compliance with local laws applicable in their country, unless such responsibility is imposed on Gurgoora by mandatory law.
Article 4: Eligibility and Representation
1. The Customer represents that they have the legal capacity to enter into this relationship and are not legally prohibited from purchasing or using the products.
2. If the Customer purchases on behalf of an entity, company, or organization, the Customer represents that they are duly authorized to bind that entity to these Terms.
3. The Customer is fully responsible for the accuracy of all information provided, including name, email, phone number, billing data, tax number, address, country, and entity details.
4. The Company may request additional information or documents to verify the Customer's identity, authority, financial, tax, or regulatory information.
5. If the Customer provides incorrect information regarding country, status, tax number, or billing address, the Customer shall bear all tax, financial, or regulatory consequences, including invoice adjustment or claims for tax differences or additional charges.
Article 5: Electronic Acceptance and Evidentiary Value of Records
1. The Customer acknowledges that electronic acceptance of these Terms, completion of purchase, or use of the product constitutes binding acceptance with legal effect.
2. Gurgoora's electronic records, including order, payment, activation, login, usage, invoice, email, and support records, shall be admissible evidence of the relationship and transactions unless proven otherwise by valid evidence.
3. The Company may retain the date and time of acceptance, IP address, device identifier, version number of the Terms, and order data for evidence, compliance, and service improvement purposes.
4. Where the purchase is made globally or from outside Saudi Arabia, the Customer agrees that electronic acceptance and payment through approved methods are sufficient to establish the contractual relationship to the extent permitted by applicable law.
Article 6: Products and Subscriptions
1. Gurgoora provides its products and subscriptions according to the specifications, features, and limitations published on the Website, product page, or approved quotation.
2. Products and packages may differ in features, number of users, subscription term, storage limits, support, updates, integrations, and other characteristics.
3. The Customer acknowledges having reviewed the product or package description before purchase and that the choice was based on the Customer's own needs and judgment.
4. Gurgoora is not bound by any feature, functionality, result, integration, or performance not expressly stated on the product page, approved quotation, or written contract.
5. The Company may improve, develop, modify, replace, or discontinue non-essential features for technical, security, operational, or commercial reasons, provided this does not materially impair the Customer's paid rights during the subscription term.
6. Technical products may vary in operation or features depending on country, language, system settings, integration requirements, or availability of external services in the Customer's country.
Article 7: Prices and Tax Inside Saudi Arabia
1. For customers inside Saudi Arabia, products, subscriptions, and services sold by Gurgoora are subject to VAT at the statutory rate applicable in the Kingdom, currently 15% on taxable supplies, unless an exemption, zero-rate, or different tax treatment applies under applicable laws and regulations.
2. The price displayed on the checkout page, invoice, or approved quotation is the binding reference price, and it shall be clarified whether the price is tax-inclusive or tax-exclusive.
3. If the price is tax-inclusive, the total amount includes VAT, and the tax amount shall be detailed in the electronic invoice according to regulatory requirements.
4. If the price is tax-exclusive, VAT or any applicable tax shall be added to the base price upon payment or invoicing.
5. The Customer must provide correct tax information if a tax invoice is required under the name or tax number of an entity.
6. Gurgoora is not responsible for delays or inability to issue or amend a tax invoice if the Customer provides incomplete or incorrect information or requests invoice amendments after issuance in violation of e-invoicing restrictions or regulations.
7. The Customer acknowledges that the electronic invoice, tax invoice, or simplified tax invoice issued by Gurgoora is the approved financial and tax document for the transaction.
Article 8: Global Sales and Taxes Outside Saudi Arabia
1. Gurgoora sells its products and subscriptions inside Saudi Arabia and globally. Customers outside Saudi Arabia acknowledge that purchases may be subject to taxes, duties, or local obligations in their country of residence or use.
2. Unless expressly required by law, Gurgoora is not responsible for local taxes, government fees, transfer fees, currency differences, bank fees, or tax compliance obligations imposed by the Customer's country or any authority outside Saudi Arabia.
3. If a sale to a customer outside Saudi Arabia qualifies for different tax treatment, such as zero-rating, export of services, or non-taxability, the application of such treatment shall be subject to Saudi regulations, required documentation, Gurgoora's records, and Customer information.
4. Customers outside Saudi Arabia must provide accurate information about their country, status, place of use, and any required tax or commercial number, and are responsible for errors in such information.
5. If Customer information is later found incorrect or the applied tax treatment is unsuitable due to information provided by the Customer, Gurgoora may issue a debit note or credit note, amend the invoice, or claim any tax differences or applicable charges.
6. Gurgoora does not provide tax advice to customers outside Saudi Arabia; customers should consult their tax advisors when needed.
Article 9: Electronic Invoicing and Tax Invoices
1. Gurgoora, as a Saudi company registered for tax purposes, issues invoices, credit notes, and debit notes electronically in accordance with the e-invoicing requirements applicable in Saudi Arabia.
2. Gurgoora issues tax invoices or simplified tax invoices according to the nature of the customer and transaction.
3. The Customer acknowledges that the electronic invoice issued from Gurgoora's system or its approved e-invoicing solution is the approved invoice; any image or copy not issued from the approved system is valid only to the extent it matches the original electronic record.
4. The Customer shall review invoice details immediately upon issuance and notify the Company of any concern within a reasonable time, subject to legal and technical restrictions on amending electronic invoices after issuance.
5. If a credit note or debit note is required to correct or adjust a transaction, it shall be issued according to e-invoicing and tax requirements.
6. Gurgoora retains invoice, transaction, and related records for the statutory period required for accounting, tax, evidence, and compliance purposes.
Article 10: Orders and Payment
1. A purchase order is not complete until accepted by Gurgoora and the due amount is successfully paid, unless the Company agrees in writing to another payment method.
2. Payment shall be made through methods approved by the Company, such as bank cards, bank transfer, digital wallets, payment gateways, or any announced method.
3. The Customer is responsible for ensuring the accuracy of payment information and the validity of the payment method.
4. If payment is rejected, cancelled, refunded, or disputed by the financial institution, Gurgoora may suspend or cancel the order, subscription, or license until the amount is settled.
5. Gurgoora is not liable for delays or payment failures caused by banks, payment providers, communication networks, or incorrect Customer data.
6. Gurgoora may refuse or cancel any purchase order if there is an obvious price error, suspected unlawful transaction, inability to verify customer data, or breach of these Terms.
7. Payments in a currency other than Saudi Riyal or from outside Saudi Arabia may be subject to exchange differences, bank fees, or payment provider fees borne by the Customer unless stated otherwise.
Article 11: Activation and Electronic Delivery
1. Digital products and subscriptions are delivered or activated electronically through the account, email, dashboard, or any method approved by Gurgoora.
2. Activation may require additional steps such as account creation, email or phone verification, entity data entry, technical settings, or submission of data required for billing or activation.
3. The Customer must provide the technical requirements necessary to operate the product, such as devices, operating system, internet connection, browser, databases, or any requirements specified by Gurgoora.
4. Gurgoora is not responsible if the Customer cannot use the product due to insufficient technical infrastructure, missing requirements, or restrictions in the Customer's device, network, service provider, or country.
Article 12: Subscription Term and Renewal
1. The subscription term starts from activation date or the date specified in the invoice or approved quotation, as determined by Gurgoora.
2. The subscription ends upon expiry unless renewed under the approved renewal mechanism.
3. Renewal may be manual or automatic depending on the package, payment method, Customer selection, or Company policy.
4. If renewal is automatic, this shall be clarified to the Customer before or during subscription where required, and the Customer may disable renewal through the mechanism provided by Gurgoora.
5. If renewal fees are not paid on time, the Company may suspend the subscription, restrict access, or terminate the service after notice or according to the published policy.
6. Gurgoora is not responsible for loss of benefits, promotional prices, or discounts if the Customer does not renew on time.
Article 13: License Granted to the Customer
1. Gurgoora grants the Customer a limited, non-exclusive, non-transferable, non-resellable license to use the product or subscription during the specified term and according to the paid package.
2. Purchase or subscription does not transfer ownership of software, system, code, design, database, trademark, or any intellectual property right to the Customer.
3. The Customer's right is limited to lawful use of the product under these Terms and may not exceed the scope of license, package, number of users, devices, or branches allowed.
4. All rights not expressly granted to the Customer remain reserved to Gurgoora.
Article 14: Use Restrictions
The Customer or User shall not: copy, resell, rent, or sublicense the product without written approval; reverse engineer or extract source code; share credentials beyond permitted users; use the product for unlawful or fraudulent activities; attempt to breach, disrupt, or damage Gurgoora systems; upload malicious code; send spam or unlawfully collect data; remove intellectual property notices; use the product in a way that harms system stability or security; grant unauthorized access; or use the product contrary to documentation, instructions, or published policies.
Article 15: Customer Obligations
The Customer shall use the products in good faith and for lawful purposes; provide accurate and current data; protect login credentials; notify the Company of suspected unauthorized use; pay all fees, taxes, and amounts due on time; not misuse support; train its users; keep backups where possible or required; comply with laws applicable to its business, data, and product use inside or outside Saudi Arabia; and not use Gurgoora products in a way that exposes the Company to tax, legal, or contractual liability due to incorrect Customer data or use.
Article 16: Free Trial or Trial Period
1. Gurgoora may, at its discretion, provide a free or paid trial period for certain products or packages.
2. The trial is not a permanent obligation and may be modified, cancelled, or restricted at any time.
3. The Customer acknowledges that the trial is intended to assess product suitability before purchase, and continued use after the trial or payment constitutes acceptance of the product as described.
4. The Company may restrict features during the trial, including users, duration, storage, support, or export.
5. If the trial ends without purchase or renewal, Gurgoora may restrict account access or delete trial data after a reasonable period under its data retention policy.
Article 17: Cancellation and Refunds
1. Cancellation and refund requests are subject to the refund policy published on the Website or stated on the product page or approved quotation.
2. Due to the nature of digital products and electronic subscriptions, some payments may be non-refundable after activation, delivery, or use, unless the policy or applicable law provides otherwise.
3. The Customer may not request a refund merely because they changed their mind after activation or use, unless Gurgoora provides an express refund guarantee or there is a proven material defect preventing use and the Company fails to remedy it within a reasonable time.
4. If a refund is approved, Gurgoora may deduct bank fees, payment gateway fees, non-refundable taxes or charges, used subscription period, additional service costs, and currency or international transfer differences.
5. Gurgoora is not obligated to refund any amount if cancellation or suspension results from the Customer's breach of these Terms or misuse of the product.
6. Approved refunds are made to the original payment method or another approved method within a reasonable period subject to banks and payment providers.
7. If refund requires a credit note or electronic invoice adjustment, it shall be processed according to Saudi tax and e-invoicing requirements.
Article 18: Updates, Development, and Maintenance
Gurgoora may issue updates, improvements, fixes, or upgrades from time to time. Some updates may be mandatory for security, technical, compliance, e-invoicing, tax, data protection, or third-party integration reasons. Updates may change interfaces or workflows without constituting breach if the product reasonably retains its core functionality. The Company may conduct scheduled or emergency maintenance and will use reasonable efforts to notify customers of scheduled maintenance when possible, but no prior notice is required in emergencies, security risks, or sudden failures.
Article 19: Technical Support
Gurgoora provides technical support according to the announced package, plan, or policy. Support scope may vary by product or subscription and may or may not include training, setup, integrations, data processing, customization, or onsite visits. Unless agreed otherwise, support does not include fixing Customer devices or networks, third-party service issues, unlimited training, data entry/cleaning/migration, custom development, misuse-related errors, or tax/legal/accounting advice. The Customer must provide accurate and sufficient information for support. Gurgoora may refuse or restrict support in cases of misuse or abusive conduct.
Article 20: Customer Data and Privacy
Gurgoora handles Customer Data according to its published privacy policy and applicable Saudi laws, including the Personal Data Protection Law and its regulations where applicable. The Customer is responsible for the legality of data entered or processed in the system and for obtaining required consents or authorizations. Gurgoora may process data to create accounts, operate the service, execute orders, payments and invoices, issue e-invoices and comply with tax requirements, provide support, improve products, ensure security, prevent fraud, comply with legal/accounting obligations, and communicate about service matters. Gurgoora does not sell personal data unless the Customer expressly agrees or the law requires otherwise. Gurgoora may use external providers for hosting, payments, messaging, support, analytics, security, or e-invoicing with reasonable protection measures. Global use may require data processing inside or outside Saudi Arabia according to technical infrastructure, providers, privacy policy, and applicable laws. If the Customer processes personal data of its clients, employees, or users, the Customer remains responsible for notices, consents, and legal obligations as controller or processor, as applicable.
Article 21: Account Security and Backups
The Customer is responsible for protecting usernames, passwords, verification codes, and access keys. Any operation through the Customer account is deemed issued by the Customer unless unauthorized access or error not attributable to the Customer is proven. Gurgoora applies reasonable technical and organizational safeguards but does not guarantee absolute protection against all risks, attacks, or failures. The Customer must use available security features, limit user permissions, and maintain backups where possible. Gurgoora is not responsible for data loss caused by Customer negligence, misuse, improper permissions, or deletion by the Customer or its users.
Article 22: Data Ownership
Customer data entered into the system remains owned by the Customer or the rightful owner. Gurgoora does not acquire ownership by processing or hosting such data. The Customer grants Gurgoora a limited right to use, process, store, and transfer data as necessary to provide the service, support, backups, security, and compliance. After subscription expiry, the Customer may request data export according to technical availability and Company policies. Gurgoora may delete Customer data after expiry or the announced retention period unless legal or contractual obligations require longer retention. Gurgoora may retain financial, tax, invoice, and transaction records for the period required by Saudi law even after termination.
Article 23: Intellectual Property
All intellectual property rights relating to products, systems, software, source code, designs, databases, interfaces, logos, trademarks, content, and technical documentation are owned by or licensed to Gurgoora. Purchase or subscription does not transfer any IP right to the Customer. The Customer may not use Gurgoora's name, logo, or trademarks in advertising, publication, resale, or implying partnership without prior approval. Suggestions, feedback, or improvement ideas submitted by the Customer may be used and developed by Gurgoora without compensation unless agreed otherwise in writing.
Article 24: External Services and Integrations
The product may integrate with third-party services, platforms, payment gateways, applications, or providers. Gurgoora is not responsible for downtime, changes, errors, fees, or policies of external services it does not own or directly operate. Customer use of external services is subject to their own terms and policies. If changes or discontinuation of an external service affect the product, Gurgoora will use reasonable efforts to reduce the impact where possible, without guaranteeing permanent availability of external integrations. Integrations with tax, invoicing, payment, government, or service provider systems may depend on those parties' technical and regulatory requirements and updates.
Article 25: Warranties and Disclaimer
Gurgoora provides products according to published descriptions and specifications and uses reasonable care in operation and maintenance. Gurgoora does not guarantee that products will be completely error-free, uninterrupted, vulnerability-free, or that they will achieve any specific commercial, financial, or operational result. Technical products may be affected by internet, devices, browsers, operating systems, hosting providers, payment gateways, government services, or Customer settings. Information, reports, or outputs from the system do not replace the Customer's professional, accounting, legal, or administrative review. If the product assists with invoicing, tax, accounting, or administration, the Customer remains responsible for reviewing data, returns, and invoices before approval or submission to competent authorities.
Article 26: Limitation of Gurgoora's Liability
To the extent permitted by law, Gurgoora shall not be liable for indirect, incidental, special, or consequential damages, including loss of profit, data loss, business interruption, lost opportunities, or third-party claims. Gurgoora's total liability for any claim arising from a product or subscription shall not exceed the amount actually paid by the Customer for the product or subscription subject to the claim during the three months preceding the event giving rise to the claim, or the amount of the subscription subject to the claim, whichever is lower, unless mandatory law provides otherwise. This limitation does not apply where prohibited by law or in cases of fraud or gross negligence established by final judgment. Gurgoora is not liable for damage resulting from Customer misuse, breach of instructions, wrong data, unauthorized modification, credential sharing, Customer device or network failures, external services, incorrect tax or financial data entered by the Customer, or force majeure.
Article 27: Indemnification
The Customer shall indemnify and hold Gurgoora harmless from claims, losses, damages, fines, or expenses, including legal and consulting fees, arising from breach of these Terms, unlawful product use, processing data without rights, third-party claims relating to Customer data or use, account misuse or credential sharing, violation of laws applicable to the Customer's business or data, or incorrect tax, commercial, or international information causing incorrect tax treatment or invoicing.
Article 28: Suspension or Restriction
Gurgoora may suspend or restrict Customer access to the product or account, in whole or in part, for non-payment, suspected unlawful or fraudulent use, breach of these Terms, threats to system or customer data security, request by a competent authority, use affecting service stability or third-party rights, unresolved payment dispute/refund/chargeback, or incorrect tax, identity, or billing information. Gurgoora will use reasonable efforts to notify the Customer where possible, unless urgent suspension is required for security, legal, or damage-prevention reasons. Suspension does not relieve the Customer from amounts due for prior periods or services provided. If the reasons for suspension cease, Gurgoora may reactivate the account at its discretion after required conditions are met.
Article 29: Termination
The subscription ends upon expiry or cancellation under these Terms or Company policy. Gurgoora may terminate the subscription or license if the Customer materially breaches these Terms and fails to cure the breach within a reasonable time after notice, where curable. Gurgoora may terminate immediately without notice if the breach involves fraud, misuse, security violation, unlawful use, IP infringement, or serious harm to the Company or third parties. Upon termination, the Customer's right to use the product ceases and the Customer must stop unauthorized use. Termination does not affect rights and obligations accrued before termination, including amounts due, confidentiality, data protection, intellectual property, limitation of liability, and indemnity.
Article 30: Confidentiality
Each party shall keep confidential non-public information obtained from the other party due to the contractual relationship, including technical, financial, commercial, customer data, special prices, code, documents, plans, and work methods. Confidential information may only be disclosed with consent, to employees/advisors/service providers bound by confidentiality and need-to-know, when legally required by competent authority, or as necessary for invoicing, tax, or regulatory compliance. Confidentiality obligations continue for five years after termination or as long as the information remains confidential by nature.
Article 31: Notices
Notices are valid if sent to the registered email, phone number, dashboard, address provided by the Customer, or published on the Website for general notices. The Customer must keep contact data updated, and Gurgoora is not responsible for non-delivery caused by incorrect or outdated information. Electronic notices are deemed received upon sending or appearing in the Customer account unless proven otherwise. Customers outside Saudi Arabia agree that electronic notices are approved and sufficient for account, subscription, invoice, and update communications.
Article 32: Amendments
Gurgoora may amend these Terms from time to time to reflect product development, legal, tax, e-invoicing, operational, or commercial requirements. Amendments take effect upon publication on the Website or notice to the Customer unless a later date is specified. Continued product use after amendments take effect constitutes acceptance. If a material amendment affects an active paid subscription, Gurgoora will use reasonable efforts to notify the Customer, and the Customer may stop renewal or discontinue use under the approved policy if they do not accept the amendment.
Article 33: Force Majeure
Gurgoora shall not be liable for delay or failure to perform obligations caused by circumstances beyond its reasonable control, including disasters, war, government decisions, internet outages, cyberattacks, general failures, service provider outages, strikes, epidemics, or any other force majeure event.
Article 34: No Waiver
Failure by Gurgoora to exercise any right at any time shall not constitute a waiver of that right or any other right. Any waiver must be written, express, and issued by an authorized representative. Partial exercise of any right does not prevent later exercise of the same or any other right.
Article 35: Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain valid and enforceable. The invalid provision shall be replaced by a valid provision closest to the intended legal and economic purpose and consistent with applicable law.
Article 36: Assignment and Transfer of Rights
The Customer may not assign the subscription, license, rights, or obligations to any third party without prior written approval from Gurgoora. Gurgoora may transfer its rights or obligations to an affiliate, legal successor, or purchaser of the business or assets, provided this does not materially impair the Customer's rights.
Article 37: Governing Law and Dispute Resolution
These Terms are governed by and interpreted according to the laws and regulations of the Kingdom of Saudi Arabia. In case of dispute, the parties shall attempt amicable resolution for at least 30 days from written notice. If amicable settlement fails, competent courts in Saudi Arabia shall have jurisdiction, unless the parties agree in writing to arbitration or another dispute resolution method. Disputes do not prevent Gurgoora from taking urgent action to protect its systems, data, intellectual property rights, customer rights, or tax and regulatory obligations. Customers outside Saudi Arabia agree to Saudi law and competent Saudi authorities to the extent permitted by applicable laws.
Article 38: Language and Controlling Version
The Arabic version of these Terms is the controlling and binding version unless Gurgoora announces otherwise. In case of conflict between translations, the Arabic version prevails. Headings are for convenience only and do not affect interpretation.
Article 39: Final Customer Acknowledgment
By completing purchase or using the product or subscription, the Customer acknowledges that they have read, understood, and accepted these Terms; reviewed the product, package, and prices before purchase; selected the product based on their own needs and judgment; understand that the product does not guarantee profits or specific commercial, financial, or operational results; that use is limited to the granted license or subscription; that all IP rights are owned by or licensed to Gurgoora; that account credentials are the Customer's responsibility; that refunds and cancellations are subject to Gurgoora policy, these Terms, and applicable law; that Gurgoora is a Saudi company registered for tax and issues electronic invoices according to Saudi requirements; that prices, taxes, and invoices may vary by country, supply type, and applicable tax law; and that continued use after updates constitutes acceptance to the extent permitted by law.